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Privacy Policy

1. Introduction2. About This Policy3. Information We Collect3.1 Personal Information3.2 Order and Transaction Information3.3 Technical Service Information3.4 Website Usage Information4. How We Use Your InformationProviding Products and ServicesCustomer CommunicationImproving Our ServicesSecurity and Fraud Prevention5. Data Processing During Technical Services6. Data Storage and Retention7. Sharing of Information8. Third-Party Services9. Cookies and Similar Technologies10. Information Security11. Customer Rights12. Children's Privacy13. Changes to This Privacy Policy14. Contact UsOur Privacy Commitment

Last Updated: July 30, 2026

1. Introduction

At "Ailəm Electronics", we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, protect, and manage information when you visit our website, purchase our products, request technical services, contact our team, or interact with our digital platforms.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

2. About This Policy

This Privacy Policy applies to information collected through:

  • Our official website;

  • Online product inquiries;

  • Orders and purchase processes;

  • Customer support communications;

  • Technical service requests;

  • Warranty and repair services;

  • Business cooperation requests.

Throughout this document, "Ailəm Electronics," "we," "our," and "us" refer to "Ailəm Electronics".

3. Information We Collect

Depending on how you interact with us, we may collect different types of information.

3.1 Personal Information

This may include:

  • Full name;

  • Phone number;

  • Email address;

  • Delivery address;

  • Billing information;

  • Company information;

  • Information provided through contact forms or communication channels.

3.2 Order and Transaction Information

When purchasing products or services, we may collect:

  • Purchased products;

  • Order details;

  • Invoice information;

  • Payment-related information;

  • Delivery information;

  • Warranty information.

Payment card details are generally processed by authorized payment providers and are not stored by "Ailəm Electronics" unless specifically required and permitted.

3.3 Technical Service Information

When customers request technical services, we may process information related to:

  • Device details;

  • Hardware specifications;

  • Operating system information;

  • Technical problems;

  • Service history;

  • Diagnostic results.

During repair, maintenance, or data recovery services, customer devices may contain personal or business information.

3.4 Website Usage Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address;

  • Browser type;

  • Device information;

  • Operating system;

  • Website interaction data;

  • Pages visited;

  • General usage statistics.

This information helps us improve website performance and user experience.

4. How We Use Your Information

"Ailəm Electronics" may use collected information for purposes including:

Providing Products and Services

Including:

  • Processing orders;

  • Preparing deliveries;

  • Providing technical support;

  • Performing repairs;

  • Managing warranty services;

  • Providing requested IT solutions.

Customer Communication

We may use your information to:

  • Respond to inquiries;

  • Provide service updates;

  • Contact you regarding orders;

  • Provide technical information;

  • Communicate regarding warranty or support requests.

Improving Our Services

Information may be used to:

  • Improve website functionality;

  • Analyze customer needs;

  • Improve products and services;

  • Develop better customer experiences.

Security and Fraud Prevention

We may use information to:

  • Protect our systems;

  • Prevent unauthorized activities;

  • Maintain website security;

  • Protect customers and business operations.

5. Data Processing During Technical Services

"Ailəm Electronics" provides services where customer devices may contain confidential information.

Examples include:

  • Computer repair;

  • Laptop repair;

  • Data recovery;

  • System maintenance;

  • Business IT support.

We understand that customer data may include personal, professional, or business information.

Our principles include:

  • Accessing customer information only when technically necessary;

  • Maintaining confidentiality;

  • Limiting access to authorized personnel;

  • Avoiding unnecessary copying or disclosure of customer data.

Customers remain the owners of their information at all times.

6. Data Storage and Retention

We retain information only for as long as necessary for legitimate business purposes, including:

  • Order processing;

  • Accounting requirements;

  • Warranty management;

  • Customer support;

  • Legal obligations;

  • Business records.

The retention period may vary depending on the type of information and applicable requirements.

7. Sharing of Information

"Ailəm Electronics" does not sell, rent, or trade customer personal information.

Information may be shared only when necessary for legitimate business purposes, including:

  • Delivery partners;

  • Payment service providers;

  • Authorized service partners;

  • Manufacturers for warranty purposes;

  • Legal authorities when required by law.

Third parties are expected to handle information according to their own privacy and security practices.

8. Third-Party Services

Our website and business operations may use third-party services, including:

  • Website and hosting platforms;

  • Payment providers;

  • Delivery services;

  • Analytics services;

  • Communication tools.

These services may process information according to their own privacy policies.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Maintain website functionality;

  • Remember user preferences;

  • Improve website performance;

  • Analyze website usage.

For detailed information about cookies, please refer to our Cookie Policy.

10. Information Security

We apply reasonable administrative, technical, and organizational measures to help protect customer information.

Security measures may include:

  • Access controls;

  • System protection;

  • Secure configurations;

  • Regular maintenance;

  • Security monitoring.

However, no digital system can guarantee absolute security.

11. Customer Rights

Depending on applicable laws, customers may have rights regarding their personal information, including:

  • Requesting access to personal information;

  • Requesting correction of inaccurate information;

  • Requesting information about data processing;

  • Requesting deletion where applicable;

  • Managing communication preferences.

Requests may be submitted through our official contact channels.

12. Children's Privacy

Our website and services are not intended to knowingly collect personal information from children without appropriate authorization.

If information is provided by a child without proper consent, we encourage parents or guardians to contact us.

13. Changes to This Privacy Policy

"Ailəm Electronics" may update this Privacy Policy periodically to reflect:

  • Changes in technology;

  • Business operations;

  • Legal requirements;

  • Security practices.

The latest version will always be published on our official website.

14. Contact Us

If you have questions regarding this Privacy Policy or concerns about your personal information, please contact "Ailəm Electronics" through the contact information provided on our website.

Our Privacy Commitment

At "Ailəm Electronics", trust is built through responsibility and transparency.

We are committed to protecting customer information, maintaining confidentiality, and providing reliable technology services while respecting your privacy.